Event Coordinator

Job Category : Customer Service & Contact Center Operations Requisition Number : EVENT001105 Showing 1 location Job Details

Description

Company Overview

Smart City began more than 30 years ago and has evolved into the nations leading telecommunication provider for convention centers and meeting facilities.

We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow.

From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24 / 7 monitoring for all of our networks.

The Event Coordinator contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs.

The Event Coordinator also resolves customer sales and service issues through onsite presence at assigned shows.

Summary of Key Responsibilities

Responsibilities include, but are not limited to the following :

• Supports and coordinates customer sales and service activities with show management, site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned shows
• Collects payment prior to show for all scheduled show management services
• Fully utilizes and understands all aspects of company proprietary software system
• Assists and answers all customer sales and service staff inquires on input and system issues
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Initiates credit card searches and resolves billing / payment issues with client
• Understands and clearly explains all aspects of company products to the customers
• Ensures compliance with company policy in relation to customer credit card and prepayment requirements
• Interacts with customers and show managers on a regular basis
• Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
• Provides guidance and training to lower level CSSRs. Functions as a lead, regional specialist, or assistant to manager as needed
• Provides proactive support and coordination for pre-show and on-site collection efforts
• Obtains customer approval and signature on all requested services.
• Prepares all show site reports.
• Communicates with other department team members on customer sales and service issues
• Attends pre-conference meetings
• Distributes / collects show manager equipment rentals
• Reviews billing with show management
• Collects show management survey

Qualifications

• Strong knowledge of Microsoft Office suite required, particularly Outlook, Word and Excel
• Ability to multi-task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence
• Strong attention to detail is essential
• High school graduate or equivalent, Bachelors degree, preferred
• As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.*
• Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*
• If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000*

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